Services »
Support & Maintenance
Our Ongoing Support and Maintenance Services
You have all the equipment installed and you know exactly how to use it… but how do you keep your screens and equipment in top condition and working the best way for you?
We offer ongoing support and maintenance assistance to ensure your screens are reliable and running at optimal performance, protecting your investment in the long term.
Support
When can I get support?
Support is provided during office hours via telephone, email, WhatsApp or video calls.
What if I have a problem out of hours?
We monitor our WhatsApp groups out of hours, messages are assessed on urgency and responded to accordingly.
How long will it take to get someone to fix your problem?
We have a network of almost 200 engineers across the UK to allow your support to be dealt with in a timely manner. Responses are assessed depending on the issue and urgency and can range from a same day response to up to 72 hours.
Maintenance
What is the standard warranty on products?
The majority of our products come with a standard 2 year warranty with the option to extend up to 5 years. During the warranty period, any manufacturing issues will be addressed on site and repaired or replaced accordingly.
What happens if is our screen is damaged by a third party?
Our screens are incredibly durable and our consultation process will ensure we recommend the right screen for your environment but sometimes damage will happen, don’t worry! We can attend the site, assess the damage and arrange a quote to repair or replace as needed.
Can I proactively maintain my screens?
We offer maintenance packages to attend your site at pre-agreed times per year to proactively maintain and update your devices. This will help to keep your devices performing at optimal levels and ensure increased reliability and longevity.